Frequently Asked Questions
We are located inside Revolutsia. Head out to the crosswalk on Central and you will see the big gate standing open (by the swings.) Then head in and look left for the neon bike!
We accept credit, debit, and many forms of contactless payment (Apple pay, Google pay, etc.) through Square’s secure payment service. (We do not accept cash.) Prairie.Bike does not store or retain card information. Learn more about Square’s secure payment process here.
Prairie.Bike strives to provide the best service for customers! If we tune up your bike, and something is not right or worse than it was previously, we will work with you to fix the problem at no additional charge.
Text us at 316-262-1505 if you need help picking a service. We can chat with you about what level of service you need.
You do not need an appointment to bring your bike in. However we recommend scheduling tuneups, and larger repair services so that you can keep your bike until the time of service.
Walk-in repairs sometimes can be fixed the same day, however, scheduled service always takes priority. If we cannot complete walk-in service the same day it is guaranteed by 4pm the next business day.
Yes! We will happily order almost any part. Even small parts ordered through a local bike shop help out a lot. Shipping charges may apply.
No. We do not sell used or new bikes. We CAN help you build a custom bike!
Yes! We can perform most normal mechanical repairs. We require a key and the battery to be removed before service if possible. We will not charge the bike overnight. Electronic repairs may sometimes be possible by working with the manufacturer if the e-bike is UL-2849 certified. A $50 consultation fee will be part of the cost in addition to any service as diagnosing and troubleshooting e-bikes is very time consuming.
We cannot work on these type of products or order parts for them. The standards for bike parts are not always followed and they can be very dangerous and hard to diagnose. Please contact the manufacturer, store you purchased it from, or small engine repair shop for service.